The general conditions of cooperation define the terms under which EFEKT PLUS Sp. z o.o. (henceforth called 'the Seller') is obliged to sell the merchandise in its offer to the Customer.
The Seller conducts whole sale only, which means that the minimum ordered quantity must include and entire EURO or industrial pallet of the merchandise.
The Customer is obliged to pay the amount of the price of the delivered merchandise.
Submission of an order by the Customer to the Seller constitutes acceptance of conditions of cooperation by the Customer.


The Seller is obliged to the following:
1. The Seller will render the agreed quantity and type of merchandise at the disposal of the Customer or to deliver it to the Customer; deliveries are made by a third-party forwarder;
2. The Seller will deliver the documents requested by the Customer which approve the sold merchandise for use;
3. The merchandise will be delivered on EURO pallets (80 x 120 standard) which are subject to return to the forwarder, or on industrial standard pallets (120 x 120) which are not returned to the forwarder unless the Parties establish otherwise;
4. Upon purchasing the merchandise in the volume up to one pallet the Seller covers the shipping costs.

The Customer is obliged to the following:
1. The Customer will pay for the delivered merchandise within the agreed payment period;
2. The Customer assumes full liability for the product upon its receipt, or - if the Customer collects the purchased merchandise at the Seller's premises - upon loading the merchandise on the transport vehicle provided by the Customer.


1. The sales transaction between the Parties is conducted at net prices which are established by the Seller's Sale Department representative upon each transaction, increased by the amount of VAT.
2. Should the Customer fail to settle the amount due for the delivered goods, the Seller reserves their right to the following:
- To suspend the performance of supplies until the amounts due are settled;
- To change the payment method;
- To change the payment deadline by shortening the payment period.
3. In each case of delayed payment the Seller may calculate statutory interest.
4. The purchases can be performed by the Customer to the limit of the trade credit.


1. The Customer is obliged to send their order on the Seller's merchandise in one of the following ways:
- by sending a fax at: +48 17 85 25 367
- sending an e-mail message at the company address: Adres poczty elektronicznej jest chroniony przed robotami spamującymi. W przeglądarce musi być włączona obsługa JavaScript, żeby go zobaczyć.
- sending the order by e-mail at the direct address of one of the Sales Representatives.
2. The order must include the following information:
- Customer's information (company or personal name, address, tax ID number);
- Precise shipping address - please specify explicitly if the shipping address is other than the billing address. Otherwise the merchandise will be sent at the billing address;
- Description of the ordered merchandise: name/type, dimensions, weight and quantity;
- Name, surname and telephone number of the orderer.
3. The Seller supplies the merchandise in accordance to the order and the Customer confirms their receipt on the invoice copy, the Stock Issue Confirmation and the waybill.


1. Quality and quantity claims will be submitted in writing, via e-mail or faxed.
2. Claims will be submitted within 30 days from merchandise receipt. All claims submitted after this period will not be considered.
3. Claims are considered only if the Customer fills in the CLAIM FORM properly; blank Forms are available at the Seller's headquarters and must contain the following:
- Stamp and signature of the applicant;
- Reference number and issue date of the invoice concerned;
- Delivery date;
- The label from the pallet the product was delivered on (primary condition of claim consideration);
- Name of the faulty product;
- Quantity of faulty pieces / kilograms;
- Reasons for the claim.
4. The Claim Form and the faulty products must be sent to the Seller.
5. The claim is processed within 14 days from the date of submission or delivery of the faulty product.
6. The product is replaced with a new one if the claim is accepted.
7. If the claim is rejected, the Seller will issue their statement of reasons in written and the faulty product will be returned to the Customer at the expense of the latter.